Frequently Asked Questions
What are the advantages of registering my Whirlpool appliance?
Product Registration enables us to contact you, if necessary,and it helps us provide a quick and efficient service, should you require our assistance
What type of cookware can I use in my microwave?
Please refer to manufacturer's recommendations when using: aluminum foil, metal, plastic wrap, bags, covers, dinnerware, containers, pottery, clay, china, earthenware, melamine paper towels, paper dinnerware, napkins. It is safe to use wax paper, ceramic glass and glass.
What products should I avoid using when cleaning my stainless steel surfaces?
Avoid soap-filled scouring pads, abrasive cleaners, cooktop polishing cream, steel-wool pads, gritty wash cloths, and some paper towels, as they might damage the surface.
The chrome rim around the solid hot plate of my hob has discoloured. Is that normal?
The rim is made of stainless steel to prevent rusting. Changes in colour due to the high temperatures of the hot plate are perfectly normal.
What is the maximum length of venting I can have on my cooker hood?
Ideally no more than 3 meters.
What height above a hob does a cooker hood need to be?
Please refer to the user manual for your particular model. Generally speaking, we advise a distance of 750mm above a Gas Hob and 650mm above an Electric Hob. If your cooker hood was packed with an additional note on height use, please refer to this advised distance.
What should the temperatures be inside my refrigerator and freezer?
A temperature of 3 to 4°C on average is preferred, with upper and lower limits of 0 to 7°C. At 7°C food will deteriorate more quickly
How much free space should I leave open around a refrigerator?
For freestanding refrigerators you should leave 5 cm on top and 10 cm behind the appliance. This will allow heat to be dispatched easily and reduces energy consumption. For built-in appliances the space needed is included in the specifications.
How do you start the cycle on the Pret a Porter?
It’s a simple three step process: Fill the cup with water to the appropriate line (delicate, normal or heavy duty). Place the cup in the machine, then push the Start button. That's it.
If I have a 68cm Hob. Do I need a 90cm wide Cooker Hood?
No, just follow the instructions and place the hood the correct distance from the hob.
How long is a Pret a Porter cycle?
Depending on the garment, the cycle will run for an average of 30 minutes, a little less for delicates and a little more for heavy duty items such as cotton shirts.
What is the difference between a condenser dryer and a vented dryer?
Air vented dryers are supplied with a venting kit which ducts air outside. Condenser dryers are ideal for flats and apartments, as they convert the steam to water and collect it in a container, so that they don't need venting and you can position them anywhere in a room.
Can I use different colours in one Pret a Porter cycle?
Yes, you can mix colours.
There are different levels of energy consumption. Which one should I use?
A and A+ offer the lowest energy consumption. This means they are both cost-effective and environmentally friendly.
I prepared a fish dish in my microwave. How can I remove the unpleasant odour?
Warm up a cup of water containing a few drops of lemon juice for about one minute. This will remove any unpleasant odours from your microwave.
How does Pret a Porter work?
The Smart Steam System combines the innovative 'dry steam' technology with a unique water repellant bag, to remove creases, wrinkles and odours while preserving the fabric. Thanks to 6th Sense technology, it senses the amount of water available and automatically optimises the cycle length accordingly.
Are there any safety devices within Pret a Porter?
Yes. There are IR sensors that shut off the cycle if a garment drops on the exhaust grill. And if the Pret a Porter accidentally tips over, it will automatically shut down.
The drinking water from the refrigerator's water dispenser is tainted with a chemical taste. How can I avoid that?
Drinking water should be used regularly to prevent it lying in the appliance for long periods.
What size vent hose is required for an Island Hood?
Ideally a 150mm diameter hose, but 120mm reduction kits are available. These may be obtained from Customer Service.
How do I register my Whirlpool appliance?
You can register your Whirlpool appliance/s on our website via this link.
How do I maintain my Pret a Porter?
Pret a Porter does not require any cleaning and does not use any type of filter.
Why can't I use metal objects in a microwave?
Microwave radiation is reflected by metal. If too much radiation is directed to one point this will result in sparks. This is likely to damage your microwave oven.
Can I place a dryer on top of my washing machine?
The washing machine should be placed on the floor, as it is the heaviest. Most appliances from the same brand can be stacked. You will have to use an attachment accessory to prevent the dryer from falling off the washing machine when in use. If you want to stack two machines from different brands ask your retailer or dealer if this is possible.
What cooker hoods can be vented from the rear?
Only wall-mounted cooker hoods can be vented from the rear.
What kind of odours does Pret a Porter remove?
It will remove even the strongest odours, including smoke, sweat and fried food.
Can the doors be reversed on the Slimline (45.8cm) Undercounter Fridge Freezers?
Doors can't be reversed on these types of appliances. The matching fridge and freezers have their doors positioned so they open up in the middle.
Is Pret a Porter noisy?
The noise level is comparable to a boiling pot during steaming. It’s a bit noisier during the drying cycle.
Is it better to use 4-in-1 products rather than separate detergent, salt and rinse agent?
Using separate detergent, salt and rinse agent allows you to adjust the mix to the type of water in your area and the amount of dishes you have to clean. 4-in-1, or other combined products, offer convenience benefits.
I cannot install external ducting for my cooker hood. Is recirculation a good idea?
Yes. All Whirlpool hoods can be used in ducted or recirculation modes. Recirculation removes unpleasant odours and fat from the air that passes through the hood, and blows the air back into the kitchen. It does not reduce the humidity of the air, so humidity levels in your kitchen might increase. Do not connect a motorless hood to a central ventilation system.
What do the lights on the freezer mean?
The GREEN light indicates that the appliance has an electrical supply. The AMBER light indicates that the Fast Freeze option is on. The light is combined with a switch. The RED light is warning that there is a high temperature inside the cabinet.
Is it necessary to use a rinse agent in my dishwasher?
We recommend using the rinse agent dispenser. Rinse aid is essential for effective drying. Be sure to fill the dispenser before you use your new dishwasher.
When is a pre-wash program necessary when using my washing machine?
Only when your laundry is very dirty.
How quickly will the refrigerator make ice?
The ice maker will not make ice until the freezer temperature is down to -12°C. It will take a day to fill the ice bucket
Can I add fragrance to my clothing before I run Pret a Porter
Pret a Porter is designed to remove odours, so scent or perfume will be removed.
Can I use my gas hob if the electricity goes out?
In case of a prolonged power failure, surface burners can be lit manually. Hold a lit match near a burner and turn the control knob to the 'high' position.
Can Whirlpool hobs be used with LPG gas?
Yes, conversion kits for LPG are available for all Whirlpool hobs. These may be obtained from our Customer Service.
What causes those fuzzy balls on some clothing?
Many synthetic clothes shed small fibres that ball up and cling to the clothes. Remove these with a fuzz-removing device, available from most department stores. Overloading your washing machine may also cause fuzzy balls to form.
Will a freezer work properly if it is very cold or hot in my garage?
It will, but you must ensure the temperature is set properly. Temperatures should not go below 40