Terms & Conditions
Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with www.4ourhouse.co.uk. Please read them carefully and print a copy for reference at the time you make an order.
We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing.
Manufacturer's names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly.
These terms and conditions only cover www.4ourhouse.co.uk. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.
These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts. www.4ourhouse.co.uk is a division of Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ, registered in England, No. 3004798, VAT Number GB 655 1290 41 in Great Britain, IE 981 802 8AL in the Republic of Ireland and FR 64 753 4048 05 in France.
Returns & refunds
We understand that you may need to return an item to us and for this occasion we have tried to make our returns process as simple as possible for our customers.
Please keep in mind, we can’t process your return and issue a refund to you if the item(s) returned are not clearly marked with the returns reference number, this is printed on the returns label we send to you in the returns pack.
We offer a pre-paid returns label to ensure you can return an item to us quickly and cost effectively and depending on the reason for your return you will receive a full refund for your item(s). You are welcome to pay for the cost of returning the item back to us yourself and to do so please use the address label also included in your returns pack.
If you no longer need the item(s)
We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 14 days from receiving the item(s). We will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival of the item(s) at our Receiving Department. For Quality Reasons we have to inspect the item(s) you have returned, to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the item(s) returned, we will refund you any money paid for the product, less the £2.99 cost of return postage. We will normally process your refund within 10 working days of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction.
We ask you to ensure your unwanted product is complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). If possible, please return the item(s) with the original box, packaging and accessories.
- Any 'Free Gifts' received with the product must also be returned.
In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will aim to contact you as soon as possible.
- * The goods were a special order to your specification.
If you receive a faulty item(s):
Please note, the following information is as a guide, please contact us to discuss your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair. (The guarantee period for consumable items (e.g. batteries, camera films, ink cartridges etc.) is three months from date of delivery)
We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery.
Once you have notified us about the faulty item(s) and completed the returns form, we will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a refund, replacement or repair for you, whichever is appropriate.
Please ensure you enter any additional information about the fault in the comments box when completing the returns form.
Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:
- In otherwise “as new“condition
- Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)
This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person.
If you receive your item(s) damaged:
We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However, in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, and then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department.
We will then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund or arrange a replacement. Please ensure that your items(s) are accompanied by the original delivery note.
If the correct product is ordered & the wrong Item(s) delivered:
Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.
We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 5 working days of receiving the product, and we will send you a returns pack to enable you to return the item(s) to us.
Please help us to take corrective action by selecting one of the following reasons to insert in the comment box, in the returns form.
1. The item supplied does not match the item described on the Invoice.
2. The Product Supplied does not match the details shown on the Web Site.
3. The Part Supplied does not fit the Model I ordered the item for.
4. I ordered this part on the telephone and it seems my requirements were misunderstood
Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.
We ask you to ensure that the unwanted product is complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way). If possible, please return the item(s) with the original box, packaging and accessories.